Shipping & Returns policy

Domestic Shipping Policy 

Processing time 

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. 

Rates & delivery estimates 

Shipping charges for your order will be calculated and displayed at checkout. 

Delivery delays can occasionally occur, however in most cases, deliveries arrive within estimated times stated below. 

Standard Shipping (AU): 2-6 business days
Express Shipping (AU): 1-3 business days

Please note potential delays with shipping due to COVID-19 impacting Australia Post delivery times. 


Shipment confirmation & Order tracking 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 


Orenda Beauty does not accept any liability for any products damaged or lost during shipping. All products leave in perfect condition.

If you received your order damaged, please contact the shipment carrier to file a claim. 

Please save all packaging materials and damaged goods before filing a claim. 


If for any reason you need to return your items, please contact to arrange an exchange or refund.

Please note: due to the natural origin of the Rose Quartz, there may be differences in colouring.